Applicable since 01/10/2016. Updates 24/04/2019

This site is published by SAS Alpinstore company registered at the tribunal de commerce of Metz, which is SIRET 822 985 073 00011 and whose registered office is at 3 avenue du pré félin 74940 Annecy le vieux - FRANCE (N ° VAT: FR 69 822985073 ), Internet address: www.alpinstore.com, phone number 08 20 69 03 21 (0.20€ / min)

The site is hosted by SAS Alpinstore, 3 avenue du pré félin 74940 Annecy le vieux and directed by SAS Alpinstore .

The site manager is: Mr. Pascal Labrue (SAS Alpinstore President of the company)

ARTICLE 1 - PRICE

1.1 - The prices of our products are indicated in euros including VAT (all taxes included), excluding shipping costs.

1.2 - All orders on our site are payable in EURO.

1.3 - The prices are valid for the current month. The products will be billed based on rates in effect at the time of order entry, subject to availability on that date.

1.4 - retention of title clause: products remain the property of SAS Alpinstore until full payment is received.

ARTICLE 2 - METHOD OF PAYMENT

We accept payment by credit card, either directly on the site secure payment or by fax. SAS Alpinstore installed a platform for secure online payment (Banque Populaire.

Some orders paid by credit card may be subject to further verification. You will receive an email asking for supporting documents to validate the shipment of your order.

You can also pay by bank transfer (charges go to the customer), money account, Paypal account .

Bank Transfer:

Banque Populaire - IBAN : FR76 1470 7000 3531 7219 5801 067  -   BIC : CCBPFRPPMTZ

CHOOZEO FREE CREDIT PAYMENT OPTION

CHOOZEO is a free credit without any expenses refundable in 3 or 4 times proposed by NATIXIS FINANCEMENT public limited company with the capital of 73 801 950 € - Registered office: 30 avenue Pierre Mendès France 75013 - 439 869 587 RCS Paris. The amount of the free credit varies between 135 € and 3000 €. CHOOZEO is reserved for individuals (natural persons) residing in France and holding a Visa or MasterCard with a validity date of more than 6 months from the date of purchase. Cards with systematic authorization including Electron, Maestro, Nickel etc ... as well as e-cards, Indigo and American Express cards are not accepted. After completing the order, the customer must click on the "payment button in 3 or 4 times CHOOZEO by credit card".

 
He is then redirected to the NATIXIS FINANCEMENT CHOOZEO web page displaying the summary of his order and the request for free credit, which he must then validate. SAS AlpinStore limits itself to connecting its customers with NATIXIS FINANCEMENT by indicating on its website a non-contractual landing page. It is therefore not subject to the regulation on intermediaries in banking operations and payment services. In addition, if the customer requests to benefit from a financing solution proposed by NATIXIS FINANCEMENT, the information relating to his order and his identity (last name, first name, postal address) will be sent to him. NATIXIS FINANCEMENT will use this information for the purpose of studying its application for the granting, management and recovery of credit.

NATIXIS FINANCEMENT reserves the right to accept or refuse its application for funding in 3 or 4 times without fees. The customer has a withdrawal period of 14 calendar days to give up his free credit.

ARTICLE 3 - DELIVERY

Packages are shipped within 24 to 48 working hours following the confirmation of the order. Delivery times are between 2 and 6 working days of transport chosen, for Metropolitan France.

* The times indicated do not include weekends, holidays, and any delays following the customs formalities.

* Rates below include: the cost of transportation, packaging, handling.

* All shipments are made with a tracking number and / or a signature upon receipt.

Shipping costs are calculated using the package weight and selected carrier. All shipping costs are in euros inclusive of VAT.

Delivery for orders grouped EC, Club, Associations ...

If you have grouped orders, of significant quantities, please contact us so we discuss a solution

Bulky and cumbersome parcels

In cases where the goods in your order is too large or too heavy and does not allow to be delivered with the mode of transport and the carrier you choose, we will adapt the choice of carrier according to package and delivery requirements.

ATTENTION: Right of reservation

In case of missing or damaged package impacting the product it is necessary to issue a reservation upon delivery at the time of the signature of the customer. We ask you to check that the package is compliant. Otherwise, the responsibility of Alpinstore is not engaged.

ARTICLE 4 - RIGHT OF WITHDRAWAL

You have the right to retract this contract without giving any reason within a period of fourteen days . The withdrawal period ends fourteen days  after the day that you, or a third party other than the carrier is in physical possession of the last good

Exercising the right of withdrawal:

You have the right to retract this contract without giving any reason within a period of fourteen days . The withdrawal period ends fourteen days after the day on your own, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right of withdrawal, you must notify your decision to withdraw from this contract by a clear statement (eg letter sent by mail, fax or email) by mail to the address AlpinStore, Service Retour, 2 rue de l'école, 57550 VILLING, France, by phone at 33 (0) 9 72 306 150 or by email at contact@alpinstore.com

You can use the model withdrawal form, but it is not mandatory. In order for the withdrawal period to be complied with, alert us on your exercise of the right of withdrawal before the expiration of the withdrawal period. You must send or hand them over to AlpinStore, Return Service, 2 rue de l'école, 57550 VILLING, France, without undue delay and in any event, not later than fourteen days after you have given us your withdrawal decision this contract. This deadline is met if you send back the goods before the period of fourteen days.

You will have to bear the cost of returning the goods.

Please note that you can request an exchange or voucher instead of a refund of the order. In this context, the return costs are free. We will send for this purpose a return voucher following your request for an exchange or voucher.

Consequences of withdrawal:

You shall send back or hand them over to AlpinStore, Service Retour, 2 rue de l'école, 57550 VILLING, France without undue delay and in any event, not later than fourteen days after you have given us your withdrawal decision of this contract. This deadline is met if you send back the goods before the period of fourteen days. In case of withdrawal from your part of this contract, we will reimburse all payments received from you, including the costs of delivery (with the exception of additional costs arising from the fact that you have chosen, if necessary, a fashion delivery other than the least expensive delivery mode standard proposed by us) without undue delay and in any event, not later than fourteen days from the day we are informed of your decision to withdraw from this contract.

We will refund you using the same payment method that you used for the initial transaction, unless you expressly agree for a different method; in any event, such reimbursement does not incur any fees for you.

We may withhold reimbursement until we have received the goods or until you have provided proof of the shipment, whichever is the earliest.

Your responsibility is engaged only in respect of the depreciation of property resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the property.

Exceptions of the right of withdrawal

The exercise of the right of withdrawal is excluded for the following contracts:

- Contracts for the supply of goods which were unsealed by the consumer after delivery and cannot be returned for hygiene or health protection reasons

Please pay attention to the packaging of return of personal protective equipment (PPE) such as helmets, carabiners, etc.

Goods are to be returned in perfect condition for resale in as-new condition. All goods bearing traces of use or the slightest damage will not be returned or exchanged.

ARTICLE 5 - LIABILITY

The products comply with French legislation and standards applicable in France. The photographs, graphics reproduced and illustrating the products presented are not contractual. Of course for any questions regarding our products you can contact our customer service. SAS Alpinstore is not liable for breach of contract in case of shortage of stock or product unavailability, force majeure, disruption or total or partial strike of postal services and transport and / or communications, flood, fire. Hyperlinks can link to other websites than AlpinStore. KaribouWeb disclaims all liability if the content of these sites violate the laws and regulations in force.

ARTICLE 6 - PERSONAL INFORMATION

SAS Alpinstore undertakes not to disclose to third parties the information you provide us. These are confidential. They will be used by its internal departments for processing your order and to reinforce and personalize communication and the product offering reserved for customers SAS Alpinstore, including the AlpinStore newsletter that you subscribed either by having it checked the box "I would like to subscribe to the newsletter of AlpinStore" when creating your account or by you being registered by the registration form for the newsletter. This article can not prevent the overall sale of the company or the transfer of activities to a third party.

You can at any time unsubscribe from this newsletter by sending a query to contact@alpinstore.com

Therefore, in accordance with the Data Protection Act of January 6, 1978, you have a right of access, rectification and opposition to personal data about yourself.

To do this simply apply online or by mail indicating your name, address and if possible your customer number:

- by email contact@alpinstore.com

ARTICLE 7 - CUSTOMER SERVICE

For information or questions, our customer service is available:

by email contact@alpinstore.com

by Phone 08 20 69 03 21 (0.20€ / min)

ARTICLE 8 - INTELLECTUAL PROPERTY

All texts, comments, works, illustrations and images reproduced on the sites published by SAS Alpinstore are reserved under copyright as well as intellectual property and for the whole world. As such and in accordance with the Code of Intellectual Property, the only authorized use for private use subject to different rules even more restrictive code of intellectual property. Any other use constitutes infringement and is punishable under the Intellectual Property without prior authorization SAS Alpinstore. Total or partial reproduction of sites published by KaribouWeb is strictly prohibited.

ARTICLE 9 - DISPUTES

This agreement is subject to French law.

Any settlement of litigation can be done with our customer service or Customer Service to 09 72306150, and failing a settlement, it will be the competence of a French court.

ARTICLE 10 - CUSTOMER COMMITMENT

When you receive confirmation of your order, you declare agreement to its contents and the terms of sale KaribouWeb which are governed by French law.

These general conditions of sale are governed by French law and can be changed at any time without notice

ARTICLE 12 - Sponsorship Program


The sponsorship allows an AlpinStore client to invite friends via their email address, personal blog, personal website to create an account on the site and to place an order by taking advantage of the gift certificate.

The godson receives 5 € gift voucher valid for any purchase of 50 €, the godfather when it has a gift voucher corresponding to 4% of the order of his godson.

Sponsorship mode allowed:


Here's how you can use your referral code, or referral link:

Send by email to your friends,
Use on your Blog, site or personal forum,
Use on social networks, in the form of highlighting the site Alpinstore or these products,


Sponsorship mode prohibited:
It is strictly forbidden to use a referral code as promotion or discount code.

Promotional code sites or similar are strictly prohibited.

Any prohibited use exposes you automatically to the suppression of your credit sponsorship.

ARTICLE 13 - SAV legal warranties

13.1 Contractual guarantee

The Buyer benefits from the guarantee given by the various manufacturers of each of the products free of charge. Alpinstore can not be held responsible for the misuse and / or intensive use of items that may be made by the customer. Please find below the procedure for possible acceptance under the contractual warranty by our service department:


1) We ask our customers to provide us by email to contact@alpinstore.com the following information:


Surname First and last name and the copy of your invoice

Pictures of products with visible damage or deterioration

Precise explanations of the defect.


Thank you for being complete and bring us a complete file to facilitate the processing of your request


2) Once the complete file we will give you the instructions to follow according to the organization of the manufacturer


3) When our supplier requests the return of the product, the cost of return is your responsibility. Any processing costs (return of products to our suppliers + processing fees) may be requested if this is to be done by Alpinstore. 15 € (Metropolitan France) / 30 € (European Union / Switzerland and Norway) / 50 € (Rest of the world).


4) The manufacturer carries out the detailed product evaluation for a possible support of after-sales service. It ensures that the defect does not come from abnormal use of the product.


5) Alpinstore informs you that only the manufacturer makes the decision and we follow his decision. Alpinstore follows the policy of the brand in the case of taking care of an after-sales service. If the mark repairs or exchanges the product, we will return it to you and if the mark sends us a credit, we will establish a credit and in no case a refund.


6) By way of information, after-sales treatments can take 3 to 8 weeks


13.2 Legal guarantees

All products offered by Alpinstore are subject to the application of legal guarantees of conformity (articles L.211-4 to L.211-14 of the Consumer Code) and hidden defects (articles 1641 to 1649 of the French Civil Code). For the implementation of one of the guarantees, the Buyer will have to contact Alpinstore by mail to the address contact@alpinstore.com, by telephone on 08 20 69 03 21 or by registered mail with acknowledgment of receipt to SAS Alpinstore 3 avenue du pré félin 74940 Annecy le vieux

It is recalled that within the framework of the legal guarantee of conformity, the consumer: • has a period of two years from the delivery of the goods to act vis-à-vis the seller; • may choose between repairing or replacing the goods, subject to the cost conditions provided for in Article L. 211-9 of the Consumer Code; • is exempted from showing proof of the lack of conformity of the goods during the six months following the delivery of the goods.

This period is extended to 24 months from March 18, 2016, except for second-hand goods. The legal guarantee of conformity applies regardless of the commercial guarantee that may possibly cover your property. It is recalled that the consumer may decide to implement the guarantee against hidden defects of the thing sold within the meaning of Article 1641 of the Civil Code and that in this case, he can choose between the resolution of the sale or a reduction the selling price in accordance with Article 1644 of the Civil Code.

13.3 Exclusions

The contractual guarantees do not cover: - the abnormal or non-compliant use of the products. In this regard, please consult the instructions for use supplied with the products. They also do not cover faults and their consequences related to the use that is not in accordance with the purpose for which the product is intended. defects and their consequences related to any external cause