General terms and conditions of sale

Applicable since 01/10/2016. Updated 1/09/2019

This site is published by SAS AlpinStore, a company registered with the Commercial Court of Annecy, under the SIRET is 822 985 073 00037 and whose head office is located ZAC de Bromines 180 Route des Prés Rollier 74330 Sillingy - France (VAT number : FR 69 822985073), internet address :

The site is hosted by SAS AlpinStore, located ZAC de Bromines 180 Route des Prés Rollier 74330 Sillingy. represented by its president, director of publication.


1.1 The prices of our products are indicated in EURO TTC (all French taxes included) excluding shipping costs and customs duties.

1.2 All orders placed on our site are payable in EURO.

1.3 Prices are valid for the current month. The products will be invoiced on the basis of the prices in force at the time of the recording of the orders, subject to availability at this date.

1.4 Reservation of ownership clause: the products remain the property of SAS AlpinStore until full payment is received.


2.1 Payment by credit card:

We accept payments by credit card, either directly on the site in secure payment. SAS AlpinStore has installed a secure online payment platform (Banque Populaire).
Some orders paid by credit card may be subject to additional verification. You will receive an email asking you for supporting documents in order to validate the sending of your order.

2.2 Payment by bank transfer:

You can also pay your order by bank transfer (possible expenses at the charge of the customer), by money order or with your Paypal account. on our account Banque Populaire

IBAN CODE : FR76 1470 7000 3532 4212 8993 817 - BIC : CCBPFRPPMTZ


CHOOZEO is a free credit without any fees repayable in 3 or 4 times offered by NATIXIS FINANCEMENT, a public limited company with a capital of €73,801,950 - Registered office: 30 avenue Pierre Mendès France 75013 - 439 869 587 RCS Paris. The amount of the free credit varies between 135€ and 3000€. CHOOZEO is reserved for individuals (natural persons of legal age) residing in France and holding a Visa or MasterCard bank card with a validity date of 6 months or more from the date of purchase. Systematic authorization cards such as Electron, Maestro, Nickel etc... as well as e-cards, Indigo and American Express cards are not accepted. After having completed his order, the customer must click on the "3 or 4 times CHOOZEO payment by credit card" button.

He/she is then redirected to the NATIXIS FINANCEMENT CHOOZEO web page displaying the summary of his/her order and the free credit application, which he/she must then validate.

SAS AlpinStore limits itself to putting its customers in contact with NATIXIS FINANCEMENT by indicating a non-contractual landing page on its site. It is therefore not subject to the regulations relating to intermediaries in banking and payment services. In addition, if the customer asks to benefit from a financing solution offered by NATIXIS FINANCEMENT, information relating to his or her order and identity (surname, first name, postal address) will be transmitted to him or her. NATIXIS FINANCEMENT will use this information to study the request for the granting, management and recovery of credit.

NATIXIS FINANCEMENT reserves the right to accept or refuse the request for financing in 3 or 4 installments without charge. The customer has a withdrawal period of 14 calendar days to renounce his free credit.


3.1 : Product delivery

The ordered products will be delivered to the delivery address indicated by the customer at the time of the order according to the chosen mode of transport.

Packages will be delivered as soon as possible according to the delivery method selected when ordering.

The times indicated on the site do not take into account weekends and public holidays. For countries outside the European Union or subject to customs formalities, any delays due to customs formalities.

Delivery rates include: the cost of transport, packaging and handling. Shipping costs are based on the weight of the package and the selected carrier. All shipping costs are displayed in euros including VAT.

All shipments are made with a tracking number and/or a signature upon receipt.

For more information on delivery : Deliveries and Parcel Shipments

3.2 : Bulky and cumbersome parcels :

In cases where the goods in your order are too large or too heavy, and that it does not allow you to be delivered with the mode of transport and the carrier that you have chosen, we will adapt the choice of carrier according to the package and the delivery requirements. The additional cost incurred will be at our expense for deliveries in metropolitan France.

3.3 : Right of reserve :

In case of missing or damaged package impacting the product it is necessary to issue a reserve upon delivery. We ask you to check that the package is in conformity.

It is also recalled that the transfer of risk of loss or damage to the customer is made upon receipt by the customer of the order.

3.4 : Customs duty :

Any order shipped outside the European Union will automatically be invoiced duty free. The import formalities, customs duties and possible taxes, related to the delivery of an article outside the European Union are the responsibility of the Buyer. The Buyer is the only one responsible for verifying the possibility of importing the ordered products according to the law of the country of delivery. AlpinStore is not obliged to check and inform the Buyer of the applicable customs duties and taxes.

Exportation to UK:
Since 1/1/2021, the VAT is applied as follows on your orders:
- Amount < £162: Local VAT paid directly aon our our site, no additional payment required.
- Amount > £162: Local VAT must be paid directly to the local carrier before delivering at home in UK + Administrative fees (£5 DPD & £11 DHL)


You have the right to withdraw from this contract without giving any reason within fourteen days. The withdrawal period expires fourteen days after the day on which you, or a third party other than the carrier, takes physical possession of the Product.

4.1 : Exercising the right of withdrawal :

4.1.1 : Terms and conditions and time limit for withdrawal : To exercise the right of withdrawal, you must notify us of your decision to withdraw from this contract by means of an unambiguous statement by telephone on 09.72.306.150, by e-mail (contact link on our site) or by post to the following address

AlpinStoreReturn Service, ZAC de Bromines 180 Route des Prés Rollier 74330 Sillingy

You can use the model retraction form that can be downloaded here.

In order for the withdrawal period to be respected, you only need to send your communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period.

4.1.2 : Modalities and return :

You will have to send back or return the good complete and in perfect condition, without excessive delay and specifying the order number to the following address

AlpinStoreAlpinStore, Service Retour, ZAC de Bromines 180 Route des Prés Rollier 74330 Sillingy

4.1.3: Terms and conditions and reimbursement:

In case of withdrawal, AlpinStore will refund all payments received from you, including the initial delivery costs for France and Germany, without undue delay and in any event no later than fourteen (14) days from the day on which AlpinStore is informed of the return of your product.

We will refund you using the same payment method you used for the initial transaction, unless you expressly agree to a different method; in any case, this refund will not incur any costs for you.

AlpinStore reserves the right to postpone the refund until it has received and verified the Products or until you have provided proof of shipment of the Products.

AlpinStore will issue the refund using the same payment method you used for the initial transaction, unless you expressly agree to a different method. This refund will not incur any costs for you.

You may request an exchange or credit note instead of a refund of the order. In this case, the return costs are free of charge (France, Belgium, Spain, Luxembourg or Germany). We will send you a return slip following your request for an exchange or credit note.

You will have to answer for any depreciation of the products and their original packaging resulting from any handling of the latter that would exceed what is necessary to establish the nature, the characteristics, the good functioning and the marketing of the returned product.

In such a case, AlpinStore will inform you as soon as possible.

4.2 : Exception to the right of withdrawal :

The exercise of the right of withdrawal is excluded in the following cases:

- Contracts for the supply of goods that have been unsealed by the consumer after the
delivery and that cannot be returned for reasons of hygiene or health protection (helmet, strap, rope, climbing equipment...),

- Products likely to deteriorate or expire quickly

- LProducts that are likely to deteriorate or expire quickly, - Products that are personalised or made specifically for the client: drilled and mounted skis, sealskins cut to size, ropes cut to size, thermoformed shoes, etc.


The products offered are in accordance with current French legislation and standards applicable in France. If you have any questions about the products, please contact our customer service. SAS AlpinStore cannot be held responsible for the non-execution of the contract in case of force majeure, flood, fire. Hypertext links may lead to other sites than the site AlpinStore. SAS Alpinstore is not responsible in case the content of these sites contravenes the legal and regulatory provisions in force.


Your personal information is intended for AlpinStore in order to process and ship your order, as well as to manage the commercial relationship with you and keep you informed of their offers and news. In accordance with the French law "Informatique & Libertés" n° 78-17 of January 6, 1978, you may at any time ask to access, modify, rectify or delete your personal information, or oppose to receive offers and information from AlpinStore, via the unsubscribe link present in each of our messages or by making a request through the online contact form.

AlpinStore, represented by its president, is responsible for the processing of personal data collected during the order process. The customer is also informed that the processing has been declared to the Commission Nationale Informatique et Liberté under the number 1789421 of 26/08/2014

You can at any time unsubscribe from the newsletter, have access to your information with the right to modify and delete by sending us a request by mail to

For more information on the privacy policy: Legal Notice - Article 7


For any information, our customer service is at your disposal:

- by form - contact

- by phone : 0 820 69 03 21 (0.20€ / min)

- by mail : ZAC de Bromines 180 Route des Prés Rollier 74330 Sillingy - France


All texts, comments, works, illustrations and images reproduced on the sites published by SAS AlpinStore are reserved under copyright law as well as under intellectual property law and for the whole world. As such, and in accordance with the provisions of the Intellectual Property Code, only the use for private use is authorized, subject to different and even more restrictive provisions of the Intellectual Property Code. Any other use constitutes an infringement and is punishable under the Intellectual Property Code unless prior authorization is obtained from SAS AlpinStore. Any total or partial reproduction of the sites published by SAS AlpinStore is strictly forbidden.


The present contract is subject to French law: any dispute about a contract can be made to our customer service - claims by the contact form.

In accordance with article L-141-5 of the Consumer Code, if you wish to make a complaint, you have the possibility of writing the reason for your complaint on the site dedicated to online conflict resolution made available by the European Commission. Your complaint will then be sent directly to us. To do so, please click on the following link and follow the instructions on the site:


When validating your order, you validate your purchase and then you declare to accept its content as well as the general sales conditions of SAS AlpinStore. These general sales conditions are governed by French law. The customer accepts that ALPINSTORE can modify the present general conditions at a later date and within reason. Of course, only the conditions in force on the day of the order will be applied for all commercial relations between Alpinstore and its client.


The personal data collected on the site and then in the framework of the follow-up of our relations are used by the company Alpinstore and all its employees for the following purposes

- to process and follow up the Customer's orders
- to inform the Customers of the latest news and promotional operations
- to communicate special offers (including contests, games, etc.)

Access to the account is protected by a password and in accordance with the French law on information technology and freedom of 6 January 1978, you have the right to access, rectify and oppose any personal data concerning you.

To do so, simply send us a request by e-mail or by post, indicating your name, first name and e-mail address:

- by e-mail to

- by post to the following address

Alpinstore ZAC de Bromines 180 Route des Prés Rollier 74330 Sillingy

This information and data are also kept for security purposes, in order to respect legal and regulatory obligations. The personal data collected will be kept for 3 years from the end of the commercial relationship or the last contact with the persons concerned.

Payments by credit card are fully secured by our service provider Banque Populaire, member of the GIE CB and PCI DSS certified, thus meeting the strictest standards of bank data security.


Sponsorship allows an AlpinStore customer to invite friends via their email address, personal blog, personal site to create an account on the site and to place an order while benefiting from advantages in the form of gift vouchers.

12.1 : Authorized sponsorship methods :

Here is how you can use your referral code, or referral link

- Sending by mail to your friends,

- Use on your Blog, site or personal forum,

- Use on social networks, in the form of promotion of the Alpinstore website or its products,

12.2 Prohibited sponsorship methods:

It is strictly forbidden to use a sponsorship code as a promotion or discount code. Promotional code sites or similar are strictly forbidden.

Any prohibited use exposes you to the deletion of your sponsorship credit.


13.1 Legal guarantees:

The Products supplied by AlpinStore benefit, in accordance with the legal provisions :

- the legal guarantee of conformity under the conditions of articles L.217-4 and following of the Consumer Code,

- the guarantee against hidden defects resulting from a material, design or manufacturing defect affecting the Products delivered and making them unfit for use, under the conditions provided for in articles 1641 and following of the Civil Code.

13.2 Legal guarantee of conformity :

  • Article L217-4 of the French Consumer Code: the seller is required to deliver goods in conformity with the contract and is liable for any defects in conformity existing at the time of delivery.

He is also responsible for defects in conformity resulting from the packaging, the assembly instructions or the installation when the latter has been put at his charge by the contract or has been carried out under his responsibility.

  • Article L217-5 of the Consumer Code:

the good is in conformity with the contract:

1° If it is fit for the purpose usually expected of a similar good and, where appropriate :

- if it corresponds to the description given by the seller and has the qualities that the latter presented to the buyer in the form of a sample or model;

- if it has the qualities that a buyer can legitimately expect in view of the public statements made by the seller, by the producer or by his representative, particularly in advertising or labelling;

2° Or if it has the characteristics defined by mutual agreement between the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and accepted by the latter.

13.3 Guarantee of hidden defects :

  • Article 1641 of the Civil Code: the seller is bound by the warranty for hidden defects in the thing sold that make it unsuitable for the use for which it was intended, or that reduce this use so much that the buyer would not have acquired it, or would only have given a lower price, if he had known about them.
  • Article 1648 al 1 of the Civil Code: the action resulting from redhibitory defects must be brought by the buyer within two years of the discovery of the defect.

In the case provided for in Article 1642-1, the action must be brought, on pain of foreclosure, within one year of the date on which the seller can be discharged from the defects or apparent defects of conformity.

13.4 Enforcement :

  1. Any request for a legal guarantee under the guarantee of conformity or hidden defects must be made to AlpinStore (Address: 180 Route des Prés Rollier, ZAC de Bromines,

You have two (2) years to act, starting from the delivery of the Product.

You may choose between repairing or replacing the Product, provided that this choice does not entail a cost that is clearly disproportionate to the value of the Product or the importance of the defect. AlpinStore is then obliged to proceed, unless this is impossible, according to the method chosen by you.

You are exempted from proving the existence of the defect of conformity of the Product during the twenty-four (24) months following the delivery of the Product.

The legal guarantee of conformity applies independently of any commercial guarantee that may have been granted.

2. Warranty for hidden defects

If you decide to implement the guarantee of hidden defects within the meaning of Article 1641 of the Civil Code, you can choose between the resolution of the sale or a reduction of the sale price in accordance with Article 1644 of the Civil Code.

13.5 Contractual guarantee :

In addition, you can, if necessary, benefit from the manufacturer's warranty of the Products that AlpinStore commercializes.

In order to be able to invoke the benefit of the contractual guarantee that may be applicable, you must notify AlpinStore without delay and in writing, of the defects that you attribute to the Products and provide all justifications as to the reality of these. You must provide us with the following information using the SAV form in the customer service section

- Name, first name and order number as well as a copy of your invoice;

- Photos of the Products with the damage or deterioration clearly visible;

- Precise explanation of the defect.

Once we have received the complete file, we will give you the instructions to follow according to the indications given by the manufacturer of the Product in question.

You must give AlpinStore or the manufacturer every facility to proceed to the observation of these defects and to remedy them. If the manufacturer requests the return of the Product, you will be responsible for the return costs. Eventual processing fees (return of the products to our suppliers + processing fees) may be requested if this has to be done by AlpinStore. 15 € (Metropolitan France) / 30 € (European Union / Switzerland and Norway) / 50 € (Rest of the world).

The manufacturer will proceed to a detailed expertise of the Product for a possible coverage under the warranty and will make sure that the defect does not come from an abnormal use of the Product.

AlpinStore informs you that only the manufacturer makes the decision and that we follow his decision.

13.6 Any warranty is excluded in case of use or storage of the Products not in accordance with the provisions on the label attached to the Products.

13.7 AlpinStore will not be considered responsible or in default if it proves that the delay or non-performance is due to the occurrence of a case of force majeure or is attributable to you (abnormal or non-conforming use of the Products, use not in conformity with the use for which the Product is intended, etc.).

These general terms and conditions of sale are applicable to all orders since 01/09/2019.

Need help ?