Terms & conditions

Applicable since 01/10/2016. Updates 1/09/2019


This site is published by SAS Alpinstore company registered at the tribunal de commerce of Annecy, which is SIRET 822 985 073 00037 and whose registered office is at 180 Route des Prés Rollier, ZAC de Bromines, 74330 Sillingy - FRANCE (N ° VAT: FR 69 822985073 ), Internet address: www.alpinstore.com, phone number +33 (0)9 72 306 150 (Cost of a local call)The site is hosted by SAS Alpinstore, 180 Route des Prés Rollier, ZAC de Bromines, 74330 Sillingy and directed by SAS Alpinstore .


1.1 - The prices of our products are indicated in euros including VAT (all French taxes included), excluding shipping costs and customs duties

1.2 - All orders on our site are payable in EURO.

1.3 - The prices are valid for the current month. The products will be billed based on rates in effect at the time of order entry, subject to availability on that date.

1.4 - retention of title clause: products remain the property of SAS Alpinstore until full payment is received.


2.1 Payment by credit card :

We accept payment by credit card, either directly on the site secure payment or by fax. SAS Alpinstore installed a platform for secure online payment (Banque Populaire.

Some orders paid by credit card may be subject to further verification. You will receive an email asking for supporting documents to validate the shipment of your order.

You can also pay by bank transfer (charges go to the customer), money account, Paypal account .

2.2 Payment by bank transfer :

You can also pay your order by bank transfer (possible fees charged to the customer), by order account or with your Paypal account. on our Banque Populaire account

CODE IBAN : FR76 1470 7000 3532 4212 8993 817   -   BIC : CCBPFRPPMTZ

2.3 Payment by free credit : (choozeo)

CHOOZEO is a free credit without any expenses refundable in 3 or 4 times proposed by NATIXIS FINANCEMENT public limited company with the capital of 73 801 950 € - Registered office: 30 avenue Pierre Mendès France 75013 - 439 869 587 RCS Paris. The amount of the free credit varies between 135 € and 3000 €. CHOOZEO is reserved for individuals (natural persons) residing in France and holding a Visa or MasterCard with a validity date of more than 6 months from the date of purchase. Cards with systematic authorization including Electron, Maestro, Nickel etc ... as well as e-cards, Indigo and American Express cards are not accepted. After completing the order, the customer must click on the "payment button in 3 or 4 times CHOOZEO by credit card".

He is then redirected to the NATIXIS FINANCEMENT CHOOZEO web page displaying the summary of his order and the request for free credit, which he must then validate. SAS AlpinStore limits itself to connecting its customers with NATIXIS FINANCEMENT by indicating on its website a non-contractual landing page. It is therefore not subject to the regulation on intermediaries in banking operations and payment services. In addition, if the customer requests to benefit from a financing solution proposed by NATIXIS FINANCEMENT, the information relating to his order and his identity (last name, first name, postal address) will be sent to him. NATIXIS FINANCEMENT will use this information for the purpose of studying its application for the granting, management and recovery of credit.

NATIXIS FINANCEMENT reserves the right to accept or refuse its application for funding in 3 or 4 times without fees. The customer has a withdrawal period of 14 calendar days to give up his free credit.


Packages are shipped by our logistics department, from Monday to Friday. For a next-day delivery with DHL (only for products eligible to the “24 hours delivery”), orders must be placed before 11:00 AM. For the others orders, products are shipped between 24 and 48 working hours (unless indication on the product sheet or throughout the order validation). 

Rates below include : transport cost, packing, handling.  Every shipping are done with a tracking number and usually a signature at the receipt. Shipping costs depend on the package’s weight and the chosen carrier. The shipping costs are given in Euro all taxes included.

Delivery times are specified with your order. In case of urgency, pay attention to well take into account the maximum delivery date.

1 - Specific deliveries :

  • Large and cumbersome packages :

If the package is too large or too heavy, and it can not be delivered to you, with the mode of transport and the carrier you chose. We will adapt the carrier according to the package and the delivery requirements. The triggered extra cost will be taken over by AlpinStore, for the deliveries in metropolitan France.

Packages, of which one of the dimensions is over than 1 meter, can not be delivered in some relays (pick-up and go stores). Thus, we will choose another one or deliver you at home.

  • Dangerous products :

Some products considered as dangerous could be delivered via another carrier, in order to respect the legislation concerning those products. It can happen for Express deliveries when packages are shipped by plane.

  • Distant destination :

Some distant destinations or hard to access can be non-eligible to the delivery with the chosen carrier. In this case, we will be obligated to change the carrier, for an equivalent service if it exists with another carrier. Otherwise, we will inform you in order to agree on the best carrier, with you.

2 - Right of reservation :

In case of missing or damaged package impacting the product it is necessary to issue a reservation upon delivery at the time of the signature of the customer. We ask you to check that the package is compliant. Otherwise, the responsibility of Alpinstore is not engaged.


You have the right to retract this contract without giving any reason within a period of fourteen days . The withdrawal period ends fourteen days  after the day that you, or a third party other than the carrier is in physical possession of the last good

  • Exercising the right of withdrawal:

You have the right to retract this contract without giving any reason within a period of fourteen days . The withdrawal period ends fourteen days after the day on your own, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right of withdrawal, you must notify your decision to withdraw from this contract by a clear statement (eg letter sent by mail, fax or email) by mail to the address AlpinStore, Service Retour, ZAC de Bromines 180 Route des Prés Rollier 74330 Sillingy. France, by phone at 33 (0) 9 72 306 150 or by email using the contact form in our website.

You can use the model withdrawal form, but it is not mandatory. In order for the withdrawal period to be complied with, alert us on your exercise of the right of withdrawal before the expiration of the withdrawal period. You must send or hand them over to AlpinStore, Return Service, ZAC de Bromines 180 Route des Prés Rollier 74330 Sillingy., France, without undue delay and in any event, not later than fourteen days after you have given us your withdrawal decision this contract. This deadline is met if you send back the goods before the period of fourteen days.

You will have to bear the cost of returning the goods. Goods are to be returned in perfect condition for resale in as-new condition. All goods bearing traces of use or the slightest damage will not be returned or exchanged.

Please note that you can request an exchange or voucher instead of a refund of the order. In this context, the return costs are free. We will send for this purpose a return voucher following your request for an exchange or voucher.

  • Consequences of withdrawal:

You shall send back or hand them over to AlpinStore, Service Retour, ZAC de Bromines 180 Route des Prés Rollier 74330 Sillingy., France without undue delay and in any event, not later than fourteen days after you have given us your withdrawal decision of this contract. This deadline is met if you send back the goods before the period of fourteen days. In case of withdrawal from your part of this contract, we will reimburse all payments received from you, including the costs of delivery (with the exception of additional costs arising from the fact that you have chosen, if necessary, a fashion delivery other than the least expensive delivery mode standard proposed by us) without undue delay and in any event, not later than fourteen days from the day we are informed of your decision to withdraw from this contract.

We will refund you using the same payment method that you used for the initial transaction, unless you expressly agree for a different method; in any event, such reimbursement does not incur any fees for you. We may withhold reimbursement until we have received the goods or until you have provided proof of the shipment, whichever is the earliest.

Your responsibility is engaged only in respect of the depreciation of property resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the property.

  • Exception to the Right of withdrawal :

The following products will not be either taken up nor exchanged :

     Supply of goods contracts, which have been unsealed by the customer, after receipt and that cannot be returned.

     Food products, solar products, cleaning products, for reasons of hygiene and health protection.

    The Personal Protective Equipment, as protection helmets (ski, rock climbing, …) rock climbing equipment (hooks, ropes, harnesses, lanyards, descenders, blockers, pulleys, straps, belts, ice screws, …), and so on.

     Personalized products or specifically made for the customer : drilled and assembled skis, tailored climbing skins for ski touring, thermoformed shoes, ...

 Goods are to be returned in perfect condition for resale in as-new condition. All goods bearing traces of use or the slightest damage will not be returned or exchanged.


The products comply with French legislation and standards applicable in France. The photographs, graphics reproduced and illustrating the products presented are not contractual. Of course for any questions regarding our products you can contact our customer service. SAS Alpinstore is not liable for breach of contract in case of shortage of stock or product unavailability, force majeure, disruption or total or partial strike of postal services and transport and / or communications, flood, fire. Hyperlinks can link to other websites than AlpinStore. Alpinstore disclaims all liability if the content of these sites violate the laws and regulations in force.


Alpinstore uses your details process and ship your order, as well as to manage the business relationship with you and keep you informed of their offers and news. In accordance with the French law "Informatique & Libertés" n ° 78-17 of January 6, 1978, you can at any time ask to access, modify, correct or delete information about you, or oppose to receive offers and information from AlpinStore, via the unsubscribe link present in each of our messages or by making a request through the online contact form.

AlpinStore, represented by its president, is responsible for the processing of personal data collected during the order process. The client is also informed that the processing has been declared to the National Commission for Computing and Freedom under the number: 1789421 of 26/08/2014


For information or questions, our customer service is available:

by email using contact form 

by Phone +33 (0)9 72 306 150 (Cost of a local call)

by mail :  ZAC de Bromines 180 Route des Prés Rollier 74330 Sillingy – France


All texts, comments, works, illustrations and images reproduced on the sites published by SAS Alpinstore are reserved under copyright as well as intellectual property and for the whole world. As such and in accordance with the Code of Intellectual Property, the only authorized use for private use subject to different rules even more restrictive code of intellectual property. Any other use constitutes infringement and is punishable under the Intellectual Property without prior authorization SAS Alpinstore. Total or partial reproduction of sites published by KaribouWeb is strictly prohibited.


This agreement is subject to French law.

Any settlement of litigation can be done with our customer service or Customer Service to 09 72306150, and failing a settlement, it will be the competence of a French court.


When you receive confirmation of your order, you declare agreement to its contents and the terms of sale Alpinstore which are governed by French law.

These general conditions of sale are governed by French law and can be changed at any time without notice


The personal data collected on the site and then in the framework of the follow-up of our relations are used by the company Alpinstore and all the employees for the following purposes:

- process and follow up on customer orders
- keep customers informed of the latest news and promotions
- communicate special offers (and especially contests, games, etc.)

Access to the account is protected by a password and in accordance with the Data Protection Act of January 6, 1978, you have a right to access, rectify and oppose personal data about you.

For this it is enough to us to make the request by mail or by mail indicating us your name, first name, address e-mail:

- by email to [email protected]

- by post to the following address:

Alpinstore ZAC from Bromines 180 Route des Prés Rollier 74330 Sillingy


This information and data is also kept for security purposes, in order to comply with legal and regulatory requirements. The personal data collected will be kept for 3 years from the end of the commercial relationship or the last contact with the persons concerned.

Payments by Credit Card are fully secured by our provider Popular Bank, member of GIE CB and certified PCI DSS, thus meeting the most stringent standards of banking data security.


The sponsorship allows an AlpinStore client to invite friends via their email address, personal blog, personal website to create an account on the site and to place an order by taking advantage of the gift certificate.

The godson receives 5 € gift voucher valid for any purchase of 50 €, the godfather when it has a gift voucher corresponding to 4% of the order of his godson.

Sponsorship mode allowed: 

Here's how you can use your referral code, or referral link:

Send by email to your friends,
Use on your Blog, site or personal forum,
Use on social networks, in the form of highlighting the site Alpinstore or these products,

Sponsorship mode prohibited:
It is strictly forbidden to use a referral code as promotion or discount code.
Promotional code sites or similar are strictly prohibited.

Any prohibited use exposes you automatically to the suppression of your credit sponsorship.

ARTICLE 13 - Legal warranties

13.1 Contractual guarantee

The Buyer benefits from the guarantee given by the various manufacturers of each of the products free of charge. Alpinstore can not be held responsible for the misuse and / or intensive use of items that may be made by the customer. Please find below the procedure for possible acceptance under the contractual warranty by our service department:

1) We ask our customers to provide us by email using contact form the  following information:

Surname First and last name and the copy of your invoice

Pictures of products with visible damage or deterioration

Precise explanations of the defect.

Thank you for being complete and bring us a complete file to facilitate the processing of your request

2) Once the complete file we will give you the instructions to follow according to the organization of the manufacturer

3) When our supplier requests the return of the product, the cost of return is your responsibility. Any processing costs (return of products to our suppliers + processing fees) may be requested if this is to be done by Alpinstore. 15 € (Metropolitan France) / 30 € (European Union / Switzerland and Norway) / 50 € (Rest of the world).

4) The manufacturer carries out the detailed product evaluation for a possible support of after-sales service. It ensures that the defect does not come from abnormal use of the product.

5) Alpinstore informs you that only the manufacturer makes the decision and we follow his decision. Alpinstore follows the policy of the brand in the case of taking care of an after-sales service. If the mark repairs or exchanges the product, we will return it to you and if the mark sends us a credit, we will establish a credit and in no case a refund.

6) By way of information, after-sales treatments can take 3 to 8 weeks

13.2 Legal guarantees

All products offered by Alpinstore are subject to the application of legal guarantees of conformity (articles L.211-4 to L.211-14 of the Consumer Code) and hidden defects (articles 1641 to 1649 of the French Civil Code). For the implementation of one of the guarantees, the Buyer will have to contact Alpinstore using the after-sales service form as guarantor of the Products' conformity to the contract. https://www.alpinstore.com/en/contactez-nous or by registered mail with acknowledgment of receipt to SAS Alpinstore 180 Route des Prés Rollier, ZAC de Bromines, 74330 Sillingy

It is recalled that within the framework of the legal guarantee of conformity, the consumer: • has a period of two years from the delivery of the goods to act vis-à-vis the seller; • may choose between repairing or replacing the goods, subject to the cost conditions provided for in Article L. 211-9 of the Consumer Code; • is exempted from showing proof of the lack of conformity of the goods during the six months following the delivery of the goods.

This period is extended to 24 months from March 18, 2016, except for second-hand goods. The legal guarantee of conformity applies regardless of the commercial guarantee that may possibly cover your property. It is recalled that the consumer may decide to implement the guarantee against hidden defects of the thing sold within the meaning of Article 1641 of the Civil Code and that in this case, he can choose between the resolution of the sale or a reduction the selling price in accordance with Article 1644 of the Civil Code.

13.3 Exclusions

The contractual guarantees do not cover: - the abnormal or non-compliant use of the products. In this regard, please consult the instructions for use supplied with the products. They also do not cover faults and their consequences related to the use that is not in accordance with the purpose for which the product is intended. defects and their consequences related to any external cause


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