In view of the current health crisis and following the latest announcements on prevention measures, we would like first of all to express all our compassion to those directly affected by this virus and to give all our support to the medical personnel without whom our country could not keep hope.
On the activity side, we have decided to maintain today the shipments on the products in stock but by taking appropriate measures to avoid the spread of the virus thanks to the mobilization of our privileged partners logisticians and carriers to guarantee a safe preparation and shipment of your orders.
What are the consequences of the current crisis on customer relations?
CUSTOMER ORDER :
Our site is available 24H/24H and allows you to select the products as before by selecting the appropriate delivery location, carrier and payment method. We privilege the products in stock to reduce as much as possible the delays of preparation and the problems of restocking with our partners suppliers.
Your order will be recorded, prepared normally and shipped as quickly as possible according to the current context. Do not hesitate to anticipate at most your orders for a shipment before Christmas.
Home delivery : We are in permanent contact with our network of carriers who regularly inform us of any distribution problems. In the event of a service provider's delivery stop, we propose to you to modify the carrier automatically at our expense to guarantee you the desired delivery.
Delivery in relay point : Given the closure of the majority of retailers following the decisions of confinement, our partner Mondial Relay is still open to 50% of its network.
We advise you to privilege in the current context, the delivery at home.
Given the current context, carriers are doing their utmost to guarantee the proposed delivery times but thank you in advance for your understanding if some shipments are delayed.
CUSTOMER SERVICE :
Our customer service is normally open but we ask you to privilege exchanges by e-mail, our telephone team working in reduced manpower in this period of confinement.
RETURNS and AFTER-SALES SERVICES :
Requests for returns and after-sales service are always possible using the contact form or by contacting our customer service directly. However, we draw your attention to the delivery times for returns and products and therefore the processing of your return for exchange or refund. However, don't worry about your withdrawal period, it is the date of your request that is taken into account.
Don't hesitate to contact us if you have any questions and #stay at home as much as possible if we want to get back all together to the pleasure of outdoor activities as quickly as possible.