Dear customers,

In view of the current health crisis and following the latest announcements on prevention measures, we would first of all like to express our sympathy to those directly affected by this virus and give our full support to the medical personnel without whom our country could not keep hope.

For our part, we have decided to join in the collective effort requested by giving priority to the protection of the individual and collective health of our employees and their immediate entourage. We are implementing full teleworking for our entire team, as our activity makes this discipline perfectly suited to ensure continuity in our relations with our customers and suppliers. To this end, we have all the necessary tools for remote access on our internal network and our customer service is available by email or telephone to answer your questions.

On the business side, we have decided today to maintain shipments on products in stock but taking appropriate measures to avoid the spread of the virus thanks to the mobilization of our privileged partners.

Our logistics team has therefore put in place the appropriate measures (safety distance, frequent cleaning of the installations and provision of hydroalcoholic gels on the workstations) to ensure that your orders are prepared in complete safety and thus guarantee the dispatch of your orders.

In the same way, our transport partners have decided to maintain their activity by taking the appropriate measures to fight against the pandemic (safety distance, stopping deliveries against signature for example). We have nevertheless suspended the delivery in relay point with Mondial Relais, considering the closure of most of the shops until further notice.

Finally, we would like to draw your attention to delivery times that may be slightly longer than expected given the current context, even though our partners have now put in place the appropriate organization to ensure on-time delivery for the majority of shipments. We thank you in advance for your understanding.

Today, Alpinstore always for your true nature, assuring you of its support and remains at your disposal.

Take care of yourself and your loved ones! And above all, keep smiling despite the gravity of the situation!

See you soon