Customer service - Assistance

Our goal is to best meet your expectations and thus provide you with all the assistance you need to enjoy your visit on Alpinstore.com

  • Advice: Our customer service is at your disposal to help you in the search for a product, a specific advice or to help you in the purchase of a product.

  • Order tracking: Our customer service can also inform you about the status of your order, current deliveries or your invoice.

  • Return & After sales: Our customer service can finally help you exchange a product that is not the right size, or return a product that does not match.

By phone:

From tuesday to friday: 14h-17h30

+33 (0)9 72 306 150

By email:

Our customer service can be contacted by email using the contact form available on our website at the top right or bottom right - icon contact.

https://www.alpinstore.com/en/contactez-nous

We will process your request as soon as possible within 72 hours maximum. Please specify your order number to facilitate processing.

By Live Chat :


Our customer service can be contacted by chat using the icon at the bottom right of the hard screen Monday to Friday: 9am - 12pm / 2pm - 5pm


  • Free delivery
    from 99 € (* see conditions)

    Delivery methods

  • Secure payment
    CB, Paypal, Scalapay, Bank transfer

    Payment methods Payment methods

  • Customer service
    by phone on +33 (0)9 72 306 150
    by email

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